Why am I getting feedback (whistling) from the device(s)?

You may be using an incorrect Ear Tip size. A properly sized Ear Tip should effectively block ambient sound, similar to plugging your ear with an earplug. It should be tight but comfortable. You may try repositioning the device for improved fitting inside your ear....

What is the warranty on the Eva?

A 1-Year Limited Warranty is extended to the original purchaser of the hearing device and covers defects in material and workmanship for a period of one year from the date of shipment of the device. If the device contains a defect in material or workmanship, iHear...

What type of Support is available?

Technical (Computer & Software) Support and Professional  Support (Audiology) are available, depending on the type of questions you have. We are more than happy to help over the phone, via email, or on live chat: 1 (844) 443-2744 or support@ihearmedical.com....

How do I program my Eva hearing aids if I don't have a computer?

At checkout, select the Device Pre-Programming Service option. With this complimentary service, our Professional Support staff will program your Eva hearing aids for you ahead of time according to a recent audiogram (hearing test) or iHearTest results. Your Eva...

Will the Eva be uncomfortable with my glasses?

The Eva can be worn comfortably with glasses, as the Eva is a slim and compact hearing aid. If you're experiencing discomfort, we recommend having your glasses adjusted to make room for the hearing aid or contacting iHEAR Professional Support for fitting...
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