iHEAR devices are programmed using a Programming Kit (sold separately) and the iH TUNER software application. A Programming Kit can be purchased from our online store and the iH TUNER application is available for download through your iHear Account. Using the Programming Kit and the iH TUNER software, you will program your device according to your perceptions for loudness, speech clarity and intelligibility for male and female voices, as well as music.
Our Customer Support team will happily walk you through any of these steps should you need assistance: 1 (844) 443-2744 or firstname.lastname@example.org. Customer Support is available Monday through Friday, 8 AM to 6 PM (Pacific Standard Time).