Your satisfaction is guaranteed. If you are not satisfied with your iHear hearing device, you have 30 days from the date of shipment to return it and qualify for a full refund.*

Unless otherwise required by law, all iHear hearing devices and accessories (“the hearing device products”) sold may be returned within 30 days from the date of shipment (the “trial period”). If for whatever reason you are not satisfied with your hearing device product, you can return it to us for a refund of the full purchase price less return shipping fees. You may be charged a restocking fee as described below. Upon inspection of the returned hearing device product, we will issue the refund. iHear will not refund hearing device products that were modified, damaged through no fault of iHear, or if repairs have been made without the written consent and knowledge of iHear. iHear cannot provide refunds for services, such as a pre-programming service.

A programming kit may be returned within 30 days from the date of shipment if returned along with hearing devices or if the programming kit is unused. Upon inspection of a returned programming kit, we will issue a refund for the full purchase price less return shipping fees and a restocking fee as described below.

The iHearTest kit may be returned within 30 days from the date of shipment only if unused. Upon inspection of a returned iHearTest kit, we will issue a refund for the full purchase price less shipping fees and a restocking fee as described below.* iHear will not refund iHearTest products that were used.

*Restocking fees may apply. See terms and conditions for more details. 

VIP Care Packages