You may be using an incorrect MAX Tip (Tip) size that is loose in your ear canal. Ensure that you are using the correct Tip size. A properly sized Tip should effectively block ambient sound, similar to plugging your ear with an earplug. It should be tight but comfortable. You may try repositioning the device for improved fitting inside your ear.
- Inserting the device with your ear flap or pinna pulled back often will help with insertion.
- If you have the proper sized Comfort Tip, try lubricating the seal with water or water-based lubricant before inserting into your ear.
- If that does not work, reduce the clarity on the loud female voice and the clarity on the soft female voice.