Don’t expect normal hearing immediately and right out-of-the-box. A hearing device is a valuable tool to help you hear better but will not restore the full function of normal hearing, especially during the first few weeks. Hearing devices are supposed to maximize the hearing you have left with an emphasis on speech enhancement. Even with the most advanced hearing technology and customization available, you are likely to have difficulty hearing in challenging situations such as noisy environments. Keep in mind that even people with great hearing will have trouble hearing every word of a conversation in a challenging environment.

  • Expect your hearing device to be comfortable to wear and you should never experience pain or soreness. If uncomfortable, remove the hearing device immediately and try a smaller ear tip. If the pain persists or other issues arise, contact our Customer Support for assistance.
  • Expect to wear your hearing device consistently for most waking hours. If you are a first-time user, you should start with 2-4 hours a day, then gradually increase to 8 hours per day minimum.

Infrequent use of your hearing device is a major barrier to adaptation and will not allow you to attain the full benefits of the hearing device. Your brain needs substantial exposure to sounds and time to learn how to handle those sounds again.


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