Welcome to iHEAR Support.

We’re here to help you with all of your iHEAR products. Our team is standing by to support you by phone, by chat or by email. Or you can browse for answers to frequently asked questions.

Order online 24/7 or call us toll-free: 1-844-iHEAR44 (1-844-443-2744).

Customer Support is available Monday to Friday from 8:00 AM to 6:00 PM (Pacific Standard Time).

Due to regulatory restrictions and technical limitations of Internet connectivity, customer and online support is currently only available in the United States. Customer Support will be offered in more countries in the future upon local regulatory approval.

Contact Us

Email: support@iHEARmedical.com
Phone: 1-844-iHEAR44 (1-844-443-2744)

Ameritas Claims Customer Service
Phone: 1-800-487-5553

General FAQs

Is iHEAR covered by any insurance plans?

Yes. We have partnered with Ameritas, which has a group plan that is available through employers. This plan varies by group but it can cover up to 50% of the cost of our hearing aids and 100% of the cost of our iHEARtest™. If your employer does not offer this benefit here is some information that you can share with them to consider adding it: https://www.ameritas.com/OCM/GetFile?doc=021079. Most insurance companies do not cover any cost of hearing aids but please check with your carrier as to what benefits they offer for hearing care.

Are your products FSA/HSA eligible?

Yes, the iHEARtest and all of our hearing aids are eligible for FSA/HSA reimbursement.

Do I need to visit a hearing professional to get a prescription?

The quick answer is no. However, if you have experienced sudden hearing loss, pain in your ears or any of the contraindications listed here, you will need to seek advice from a health professional. You will then need to have your physician (doctor) fill out the iHEAR medical clearance form to proceed with using our hearing aids.

Do I need to take the iHEARtest to program iHEAR hearing aids?

Nope. We off the iHEARtest as the first and only FDA cleared home hearing screener for those who want to check their hearing from the comfort of their own home. While the results of the iHEARtest can be used to program our Hearing Aids, we can also program our hearing aids using a recent audiogram that you can send in directly to us.

Managing feedback (whistling) from the hearing aid(s)?

You may be using an incorrect Ear Tip size. A properly sized Ear Tip should effectively block ambient sound, similar to plugging your ear with an earplug. It should be tight, but comfortable. You may try repositioning your device for improved fitting inside your ear.

  • Inserting the hearing aid with your ear flap or pinna pulled back often will help with insertion.
  • If you have the proper sized Comfort Tip, try lubricating the Tip with warm water.
  • If that does not work, call iHEAR Professional Support for additional help on adjusting your device at 1.844.443.2744.

Will iHEAR help me with my tinnitus condition (ringing in the ear)?

The iHEAR hearing aid is not intended specifically to remedy tinnitus. However, studies have shown that amplification by a hearing aid provides some relief in approximately two-thirds of all cases. This, of course, depends on the severity and frequency of the tinnitus condition. If you suffer from tinnitus or have further questions about it, we recommend that you seek professional evaluation for diagnosis and possible remedy.

My own voice sounds too loud or muffled, like in a barrel. What should I do?

This is known as the “Barrel Effect” and may be caused by several factors including a shallow placement of the Ear Tip/speaker in your ear, or inadequate low frequency setting. (Note: This only applies to behind-the-ear hearing aids: iHEARmax and Eva.) This only applies to behind-the-ear hearing devices and not the HD. You may try one or more of the following to resolve:

  1. Try repositioning it in your ear.
  2. Try a smaller Ear Tip size or a vented Ear Tip, which could result in deeper placement and less barrel effect. Beware as this may increase the chance of feedback due to inadequate sealing in your ear.
  3. Try to reduce (or sometimes increase) the low frequency amplification of the hearing aid by running the iHEARtuner™ Application and adjusting the level of “Loud Male Voice”. Make sure you save all your new settings before you exit the application.
  4. Try a vented Ear Tip. (Note: iHEARhd does not require vented Ear Tips.)

For more help, please contact our iHEAR Professional Support at 1.844.443.2744.

Why does it sound tinny (sharp or metallic)?

This usually indicates that there is too much high frequency amplification. Go to iHEARtuner™ and adjust the “Soft Female Voice,” Adjust Clarity to a lower setting. Additionally, you may try reducing the “Bird Chirp” volume.

What is iHEAR’s Warranty?

A 1-Year Limited Warranty is extended to the original purchaser of the hearing aid and covers defects in material and workmanship for a period of one year from the date of shipment of the hearing aid.

If your hearing aid device contains a defect in material or workmanship, iHEAR Medical, Inc., at its option will repair or replace it at no charge except for transportation to and from the point of service. It is the purchaser’s responsibility to return the hearing aid directly to iHEAR Medical, Inc. after receiving authorization to return.

This warranty does not cover breakage or failure due to tampering, misuse, carelessness, improper maintenance, excessive wax build-up, accidents, liquid exposure or modification. The warranty is void if the hearing aid is repaired by anyone other than iHEAR Medical, Inc.

What is iHEAR’s return policy?

iHEAR hearing aids sold online are subject to a 45-day satisfaction and money back guarantee*, less return shipping fees. iHEAR will not refund hearing aids that were modified, damaged through no fault of iHEAR, or repaired without the written consent of iHEAR.

*Restocking fees may apply. See terms and conditions for more details.

iHEAR Computer & Software Frequently Asked Questions

Requirements

We currently support the following platforms:

Windows 7 or higher
Mac 10.11 or higher

Computer Requirements

Windows Requirements
CPU: 1 GHz (gigahertz) or faster 32-bit or 64-bit
RAM Memory: 2 GB RAM (gigabytes) minimum
Hard Disk: 100 MB (megabytes) free disk-space minimum
Available USB 2.0+ port

Mac Requirements
CPU: 1 GHz (gigahertz) or faster 32-bit or 64-bit
RAM Memory: 2 GB RAM (gigabytes) minimum
Hard Disk: 100 MB (megabytes) free disk-space minimum
Available USB 2.0+ port

What type of Internet connection is required?
Our applications require a minimum speed of 512 Kbps. Satellite Internet speeds are often too inconsistent and result in “unstable internet speed” errors.

I downloaded the software and followed the instructions to install it on my computer. Now what?

There are two ways to launch the iHEARtest or iHEARtuner™ applications once you’ve installed them on your computer:

  1. If you have just finished installing the software, by default the iHEARtest or iHEARtuner application should launch automatically. If you need to re-launch the applications, follow these instructions:
  2. Locate the iHEARtest or iHEARtuner application on your hard drive by searching for the application by name and then DOUBLE-CLICK on the iHEARtest or iHEARtuner icon, then SIGN IN to your My iHEAR account.

How I do I uninstall the iHEAR software?

If you are using Windows 7:

  • Open Programs and Features by clicking the Start button, click Control Panel, click Programs, and then click Programs and Features.
  • Select the “iHEARtest” or “iHEARtuner” program, and then click Uninstall.
  • Follow the instructions on the screen to finish the uninstall process.

If you are using Windows 8 or higher:

  • Swipe in from the right edge of the screen, and then tap Search.
(If you’re using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
  • Enter control panel in the search box, and then tap or click Control Panel.
  • Under View by: select Large Icons, and then tap or click Programs and features.
  • Tap or click the “iHEARtest” or “iHEARtuner” program, and then tap or click Uninstall.
  • Follow the instructions on the screen to finish uninstall process.

If you are using Mac OS 10.10 or higher:

  • Open the Finder application.
  • Go to: /iHear/iHEARtest or /iHear/iHEARtuner.
  • Double-click on the “maintenance tool” program.
  • Select the “Remove” or “Uninstall” option and then follow the instructions on the screen to finish the uninstall process.

What to Expect

Managing Your Out-of-The-Box Hearing Aid Expectations.

People who wear their hearing aids regularly are more successful in retraining their brains to hear the sounds they’ve been missing. It often takes several months to fully adapt to wearing hearing aids. And, just like wearing glasses for the first time, you will get comfortable with your hearing aids after you go through the adjustment period.

NOTE: Infrequent use of your hearing aid(s) is a major barrier to adaptation and will hinder your ability to attain the full benefits of the hearing aid(s). Your brain needs substantial exposure to sounds and time to learn how to handle them again.

Don’t Expect perfect hearing immediately and right out-of-the-box. A hearing aid is a valuable tool to help you hear better but will not restore the full function of normal hearing, especially during the first few weeks.

Hearing aids are designed to maximize the hearing you have left with an emphasis on speech enhancement. Nevertheless, even with the most advanced hearing technology available and customization, you are likely to have difficulty hearing in challenging situations such as noisy restaurants.

NOTE: Keep in mind that even people with great hearing have trouble hearing every word of a conversation in a challenging environment.

Do Expect to wear your hearing aid consistently for most waking hours. If you are a first-time user, you should start with 2 hours a day, then gradually increase to 8 hours per day minimum.

Do expect your hearing aid to be comfortable to wear; you should never experience pain or soreness.

NOTE: If uncomfortable, remove the hearing aid immediately and try a smaller ear tip. If the pain persists or other issues arise, contact our Customer Support for assistance.

Does it take practice—and patience—to acclimate to your new hearing experience?

Yes, it does.

iHEAR aids are state-of-the-art digital hearing aids, which means they process sound digitally and can be highly customized to your individual hearing challenges and personal preference. You should expect to hear many soft sounds again, and louder sounds should be pleasant and comfortable.

Will it be challenging to hear sounds you’ve been missing for years?

Yes. Most likely, it’s been years since you heard all the sounds around you—from the faint sounds of keyboard clicks, bird chips, humming of the refrigerator and air conditioning unit, to the sound of your shoes hitting the floor as you walk. These sounds may be unfamiliar and even annoying at first.

With practice and patience, your brain learns to adapt and process sounds as normal. Think of the experience you get walking out from a dark room to the bright outdoors. Your ears, like your eyes, need time to adjust to the “brighter” stimulation. Also, think of what happens when you try to exercise after not being active for a while. Like your muscles, your ears need to adapt to the work they are being asked to do again.

Will I be able to adapt to the sound of my own voice?

Yes, you will.

When you first begin wearing your hearing aid, your own voice may sound different, and even funny. This is because hearing aids amplify your own voice. Some have compared the sensation of hearing their own voice through their hearing aids to hearing a recording of themselves. While hearing aids are optimized for speech, they will amplify all sounds in that range, and that includes your own voice.

The hearing aid may occlude or plug your ear canal, which can also make your voice sound different. This is known as the occlusion effectsounding like you’re in a barrel—and it takes a few days to adjust. If your own voice continues to sound funny—you may want to try a different ear tip. An assortment of ear tips is included in your hearing aid kit.

Our Customer Support professionals are familiar with the “occlusion effect” and can assist you to mitigate it. Call 1- 844-443-2744 or email support@iHEARmedical.com.

How do I adjust my hearing aids?

You may need to adjust the settings of your hearing aids during the trial period to improve your hearing experience or deal with whistling.

Keep in mind that our Customer Support professionals are available and eager to assist you in getting the most out of your hearing aids. Call 1- 844-443-2744 or email support@iHEARmedical.com.

Is there anything I can do to speed up the adaption process?

Some helpful tips include:

  • Wear your hearing aids only in quiet environments during the first few days.
  • During the first week, wear them only a few hours a day.
  • Read to yourself out loud for 10 minutes or so to help you get used to the sound of your own voice again.
  • Practice by listening to your TV or having a conversation with a family member.
  • Take breaks by removing the hearing aids when you feel tired or overwhelmed by the new sound experience.
  • Set realistic expectations; hearing aids will not restore your hearing to normal—but they will make a big difference in your hearing ability.
  • Most importantly: be patient and practice. Allow your brain to adapt and seek help from our Customer Support if you need it. Call 1- 844-443-2744 or email support@iHEARmedical.com

What can I expect by the end of the 45-day trial period?

You can expect that:

  • Your ability to hear and understand others should be improved.
  • Hearing and communicating in quiet environments should be noticeably improved.
  • Hearing in noisy environments should also be improved, but expect some challenges (as we all find these settings challenging).
  • You should begin to adjust to your own voice.
  • The intensity and quality of sounds should be sharper, brighter and clearer.
  • Wearing hearing aids in both ears should improve your overall hearing ability, help you identify the location of each sound, and improve speech perception in noisy conditions. Our brains are designed to use both ears, not one. If you have a hearing loss in both ears, you should benefit by using a pair of hearing aids.

Professional Support

1 Year Unlimited Professional Support

The Premium Upgrade offers 1 year of unlimited professional support by our iHEAR Professionals to help you fine-tune or optimize your hearing experience for up to two iHEAR hearing aids. It includes Remote Programming by a professional. The plan is fully refundable along with your hearing aid within the 45-day trial period. This plan must be selected at the initial purchase of the hearing aid, but is included with your VIP Package.

Buy Now $99

© 2018 iHEARmedical. All rights reserved.
* Subject to credit check and approval. Down payment may be required. Estimated payment amount excludes taxes and shipping fees. Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC.
*Offer ends 1/3/19




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